The two workshops (one three-day for
eight trainers/coaches; the other,
two-days for twenty-five recipients
and potential recipients of micro-enterprise
loans) completed our
Leadership Development Trainings
that we began earlier in the year.
The focus in these trainings was on
The Basic Foundations of Communication
and Persuasion.
Purpose: To impart fundamental communication skills
that will increase the participant’s effectiveness.
The two critical learnings were
1) paying attention —listening—to your audience;
and 2) using what you have “heard” in
crafting a well-formed presentation based
on intended outcomes.
The coaches (see above photo)
were trained to be on the ground
support for the loan recipients.
It was amazing to see just how
far they had come from
six months ago.
“Listening,” of course, requires that
we engage
not only our ears but also
our eyes and our ability to sense
people’s present psychological states.
Most of the useful communication is
not spoken but, rather, seen and felt!
We used various exercises to demonstrate
not only the accuracy of this presupposition
but how to increase their calibration
--“listening”--
skills.
“Listening” also involves investigation:
Who is your audience?
Ages?
Education?
Economic status?
Gender?
Present psychological state?
(Eager to learn? Anxious? Skeptical? Etc.)
To attain the greatest possibility for
effective communication and persuasion,
the speaker will want to “hear” as much
as possible before crafting what she
is going to say.
And this is true whether it
is a conversation with one individual
or an audience of fifty people.
What do you want your
audience's to be feeling
as you are speaking?
Curious?
Frustrated?
Respect?
What?
What do you want tp
see them doing at the
end of your communication?
What do you want to hear them
saying as they walk away?
What do you want them
feeling as they walk away?
Now,
let;s craft a presentation
that will accomplish
this!
While my emphasis was on skill,
Davide’s was on character.
Davide is somewhat like an
Italian Socrates
If the individual does not have a mindset
(beliefs, attitudes, and such) that will
support the skills, then the
individual’s ability to effectively
utilize those skills will be severely restricted.
Some of the conversations focused on
Power v Influence,
Preaching v Conversation, and
Fear of Mistakes.
Up until recently,
it was the practice
of local schools
where
if a student received,
say, a 70 out of possible 100
on a math exam,
he or she would
receive 30 lashes with a cane:
1 lash for each error.
Do you think this might make
people a tad nervous
about the process of learning??
The feedback from those trained
has been incredibly encouraging.
While we will monitor the actual
results--success in business,
pay-back-ratio of loans given,
the effectiveness of local coaches--
I have no doubt that these people
are making quantum leaps
not only in their level of skill
but in making the kind of
internal adjustments
to their mindsets that
will have an enormoous
impact on every area of
their lives.
Copyright, Monte E Wilson, 2008